FREQUENTLY ASKED QUESTIONS
Can you display these globes outside? Yes, all of our globes are suited for all weather display.
Do these globes light up? Yes, all of our globes are intended to be lit for best display, but they do not some with a light. If you would like to light them up for display, we offer a seperate lamp stand to display them.
How do I assemble plastic bodies and faces? We include step by step instructions with every globe.
Can I pay in Canadian Dollars? Yes, we currently only offer online sales in $USD, but if you would like to pay in $CAD we can process your order over the phone, and save you the extra exchange premium charged by your bank or credit card company.
Do you ship Worldwide? Yes, BUT outside of USA/CANADA all shipments must ship via Priority Worldwide, which is expensive, a 13-1/2" Globe shipped to Europe averages $150USD.
When will my order be sent? We ship daily Monday - Friday, as a general rule all orders are shipped same day if possible. Statutory holidays and weekends not included.
How soon will I get my order? We ship all orders by Air Mail which generally takes 3-5 business days. We are located in Canada on the west coast, so shipments out east of far south can take a little longer.
My item arrived damaged? Please contact us at firstname.lastname@example.org if your purchase arrives damaged. We will either ship yr the shipping costs, and the customer is responsible for the costs return shipping, insurance etc, as wou a replacement or give you a refund if we are unable to supply a replacement.
I have a question not addressed here. Please contact us at email@example.com